Rabu, 17 Mei 2017

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Technical & Engineering Guide: Operating & Troubleshooting "Hungry Dog"

The Hungry Dog (Funny Penguin, Funny Duck) arcade machine is a physical ball-toss ticket redemption game commonly installed in major family entertainment centers (such as Trans Studio Mini, Timezone, and Fun World). Understanding both its operational gameplay cycle and maintenance routines helps technicians maintain high machine uptime and prevent ticket dispenser errors.


1. Gameplay & Operational Sequence

[Card Swipe / Token Insert] ──> [Gate Opens & Balls Release] ──> [Player Tosses Balls] ──> [Sensors Register Score] ──> [Tickets Dispensed]
  1. Transaction Phase: The player swipes their card (e.g., Trans Studio Mini card reader) or inserts a token. The reader sends a credit pulse to the mainboard CPU.

  2. Ball Feed Phase: The CPU signals the gate motor to actuate, releasing physical balls down into the player's tray.

  3. Gameplay Phase: The player throws the balls, aiming for the open mouth of the dog character.

  4. Scoring Phase: Optical IR sensors inside the mouth/chute register each successful hit, incrementing the score on the main display.

  5. Payout Phase: Once the gameplay timer ends, the PCB calculates total points and commands the ticket dispenser to pay out physical or electronic tickets accordingly.

2. Ticket Reload & Reset Procedure

When ticket stock runs out or an error occurs during payout, perform the following steps to clear the error state and reload tickets:

  1. Load New Ticket Stock: Insert the new ticket strip into the guide channel of the ticket dispenser (e.g., Deltronic Labs DL-1275) until the drive rollers catch the paper.

  2. Press the Ticket Reset Button: Locate the red or black Ticket Reset microswitch on the service panel (or mainboard) and press it to clear the memory buffer and reset the ticket counter.

  3. Clean the Optical Notch Sensor:

    • Dust and paper lint from ticket perforation often accumulate in the sensor gap.

    • Cleaning Action: Use compressed air (or blow directly into the sensor channel) to clear debris. Clean the optical lenses gently using a cotton swab lightened with 99% Isopropyl Alcohol (IPA).

    • Note: A dirty notch sensor prevents the CPU from detecting passing tickets, causing continuous motor spinning or triggering an instant ticket fault alarm.

3. Error Codes & Troubleshooting Guide

Below are the three most common field failures encountered on Hungry Dog cabinets, along with their diagnostic paths:

Error 1: Display Shows "HLP" (Ticket Error)

  • Symptoms: The score display flashes HLP (Help/Ticket Fault), accompanied by an audible alarm.

  • Possible Causes:

    1. Ticket strip is torn or completely empty.

    2. Tickets jammed inside the dispenser output chute.

    3. Optical ticket notch sensor covered in paper dust or failing electronically.

    4. Ticket dispenser motor harness disconnected or blown driver transistor on PCB.

  • Solution: Clear paper jams, refill ticket stock, clean the optical notch sensor with compressed air/IPA, and press the Ticket Reset button.

Error 2: Balls Fail to Release (Bola Tidak Keluar)

  • Symptoms: Game accepts credits and timer starts, but no balls drop into the play tray.

  • Possible Causes:

    1. Ball retainer arm detached from its support bearing (tahanan bola terlepas).

    2. Gate motor gearbox stripped or motor coil degraded/weak.

    3. Gate position microswitch or optical sensor damaged/misaligned.

    4. Broken pull wire or disconnected linkage rod between motor and gate lever.

  • Solution: Inspect the gate mechanism behind the character head. Reattach the retainer arm into the bearing race and secure with an E-clip. Inspect internal reduction gears; replace motor assembly if gears are stripped.

Error 3: Machine Completely Dead / No Power (Mesin Mati)

  • Symptoms: Cabinet LEDs, displays, and card readers remain unlit when the main power switch is turned ON.

  • Possible Causes:

    1. Blown main AC fuse at the power inlet socket.

    2. Disconnected or broken main AC power cord.

    3. Faulty switching power supply (no $+5\text{V}$ or $+12\text{V}$ output).

  • Solution:

    1. Test wall outlet voltage.

    2. Use a multimeter to check continuity across the main glass fuse ($250\text{V} / 5\text{A} - 10\text{A}$). Replace if blown.

    3. Measure DC output at the switching power supply screw terminals ($+5\text{V}$ for logic, $+12\text{V}$ for motors/sound). Replace PSU if AC input is present but DC outputs remain $0\text{V}$.

Quick Reference Matrix for Technicians

IssuePrimary CauseQuick Field Fix
"HLP" Flashing on DisplayEmpty tickets or dirty notch sensorRefill ticket stock, blow out paper dust from sensor, and hit Ticket Reset.
Balls Stuck in HopperRetainer arm popped off bearingPress arm shaft back into bearing; secure with E-clip and threadlocker.
No Power to CabinetBlown AC fuse or dead PSUReplace socket fuse; check $+5\text{V}$ and $+12\text{V}$ outputs on power supply.

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